Frequently asked questions
1. Are all sneakers sold by Unlmtd Soles authentic?
Yes. All sneakers sold by Unlmtd Soles are 100% authentic and guaranteed. Every pair is carefully inspected and verified before being listed or shipped.
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2. Do you have a physical storefront?
No. Unlmtd Soles is an online-based brand only and does not operate a physical retail location.
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3. Where do you ship from?
All orders are shipped from California, USA.
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4. How often do you post new sneakers?
New sneakers and inventory are added regularly. For the latest drops, restocks, and updates, follow us on Instagram @unlmtdsoles.
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5. When will my order ship?
Orders placed before 3:00 PM PST are typically shipped the same business day.
Orders placed after 3:00 PM PST will be shipped the next business day.
Once shipped, delivery usually takes 2–5 business days, depending on your location and carrier.
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6. Do you ship internationally?
At this time, Unlmtd Soles ships within the United States only.
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7. What is your return or refund policy?
Due to the nature of sneakers and limited inventory, all sales are final.
We do not accept returns, refunds, or exchanges.
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8. Do you buy or trade sneakers?
Yes. We occasionally buy or trade sneakers, depending on the model, size, and condition.
To inquire, please DM us on Instagram @unlmtdsoles or email us at unlmtdsoles999@gmail.com with pictures, size, condition and price.
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Merch Questions
9. Do you sell Unlmtd Soles merch?
Yes. Unlmtd Soles offers limited-release apparel and accessories. Merch drops are released periodically and quantities are limited.
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10. How does merch sizing run?
Merch fits true to size, unless otherwise stated in the product description. For an oversized fit, we recommend sizing up.
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11. Can I return or exchange merch?
All merch sales are final. Please review sizing details carefully before placing your order.
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12. How can I contact Unlmtd Soles?
You can reach us through:
• Instagram: @unlmtdsoles
• Email: unlmtdsoles999@gmail.com